Digital Products

CertFellow provides digital practice tests, practice questions, study
guides, and other downloadable or online educational resources. Because
digital products may be accessed or downloaded immediately after
purchase, refunds are generally limited to the circumstances described
in this policy.

Refund Requests

If you believe you are eligible for a refund, please contact CertFellow
as soon as possible at

support@certfellow.com
.

Include the email address used for your purchase, the product involved,
the date of purchase, and a brief explanation of the issue. Providing
these details helps us review your request more efficiently.

Duplicate Purchases

If you accidentally purchase the same digital product more than once,
contact us so we can review the duplicate transaction. Where appropriate,
a duplicate purchase may qualify for a refund.

Technical Problems

If you experience a technical problem that prevents you from accessing
a purchased resource, please contact support before requesting a refund.
We will first make a reasonable effort to help resolve the access or
delivery problem.

Technical issues may include problems with receiving a purchased file,
accessing a resource, or using a feature that is necessary to access
the purchased material.

Incorrect or Incomplete Purchases

Please review the product description and available information before
completing your purchase. If you believe you received a product that
differs materially from the item you purchased, contact us so we can
investigate the issue.

Change of Mind

Because CertFellow products are digital educational resources that may
be delivered or accessed immediately, a change of mind or failure to
use a purchased resource does not automatically qualify for a refund.

Refund Review

Each refund request is reviewed based on the circumstances of the
purchase, the nature of the product, whether the resource has been
accessed or downloaded, and any applicable consumer protection
requirements.

Nothing in this policy is intended to limit any rights you may have
under applicable consumer protection laws.

Refund Processing

If a refund is approved, it will generally be issued to the original
payment method used for the purchase. The time required for the refund
to appear in your account may depend on your payment provider or
financial institution.

Certification Exam Results

Purchasing or using a CertFellow practice test or study resource does
not guarantee a passing score, certification, employment, or any
particular examination result.

Refund eligibility is not based on whether a user passes or fails an
official certification examination.

How to Contact Us

For questions about a purchase or to submit a refund request, contact
our support team at: